Privacy Policy

CaliberFix LLC, referred to as CaliberFix, we, us, or our, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://caliberfix.com, submit a service request, communicate with us, or use our services.

By accessing or using our website, submitting information through our forms, or communicating with CaliberFix, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Phone number
• Email address
• Service address or general service location
• Details about your sliding door, patio door, screen door, glass, window, or related repair service request
• Photos, messages, notes, or other information you choose to provide
• Appointment preferences
• Communications you send to us by phone, email, text message, website form, or other channels

We may also collect certain technical information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on the website
• General website usage information
• Cookie and tracking information

2) How We Collect Information

We may collect information when you:

• Submit a quote request or service request form
• Call, text, or email us
• Request customer support
• Communicate with us through our website or advertising channels
• Opt in to receive SMS messages
• Interact with our website, ads, or online content
• Leave a review or provide feedback

3) How We Use Your Information

CaliberFix may use the information we collect to:

• Respond to your service request
• Contact you about your sliding door, patio door, screen door, glass, window, or related repair inquiry
• Schedule, confirm, or update appointments
• Assign your request to an independent service provider
• Provide customer care and support
• Send service related calls, emails, or SMS messages
• Improve our website, services, advertising, and customer experience
• Maintain records of customer requests and communications
• Prevent fraud, abuse, or misuse of our website or services
• Comply with legal, regulatory, or carrier requirements

We may also use non personal or aggregated information for analytics, advertising performance, business operations, and website improvement.

4) SMS Communications

If you provide your mobile phone number and opt in to receive SMS messages from CaliberFix, we may send you text messages related to your service request, appointment scheduling, service updates, and customer care.

Message frequency may vary based on your request and interaction with CaliberFix. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After you reply STOP, you may receive one final message confirming that you have been unsubscribed. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

5) SMS Consent and Mobile Information

CaliberFix does not sell, rent, trade, share, or disclose your SMS opt in consent, SMS consent status, or mobile information to third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We may use service providers that help us deliver SMS messages, operate our communications systems, or support our business. These service providers may access mobile information only as needed to provide those services on our behalf and are not permitted to use SMS consent information for their own marketing or promotional purposes.

6) Use of Independent Service Providers

CaliberFix may share your contact information and service request details with the specific independent service provider assigned to handle your sliding door, patio door, screen door, glass, window, or related repair service request.

This information may be shared solely for the purpose of responding to your request, scheduling service, completing the requested repair or inspection, and providing related customer care.

Independent service providers are required to use your information only to fulfill your requested service and not for unrelated marketing or promotional purposes.

7) Disclosure of Information

We do not sell your personal information.

We may disclose personal information in the following situations:

• To independent service providers assigned to fulfill your requested service
• To vendors and service providers that help us operate our website, communications, advertising, customer support, scheduling, analytics, or business systems
• When required or permitted by law
• To protect our rights, property, safety, customers, service providers, or others
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets
• With your consent or at your direction

Any service provider receiving personal information from us is expected to protect that information and use it only for the purpose for which it was provided.

8) Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar tracking technologies to improve website functionality, understand visitor behavior, measure advertising performance, and improve our services.

These technologies may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

9) Advertising and Analytics

We may use advertising and analytics tools, including tools provided by third party platforms, to understand website activity, measure marketing performance, and show relevant ads.

These tools may use cookies, pixels, or similar technologies to collect non personal or pseudonymous information about your interaction with our website or ads.

We do not use SMS opt in consent data or SMS consent status for third party marketing or promotional sharing.

10) Links to Other Websites

Our website may contain links to third party websites. CaliberFix is not responsible for the privacy practices, content, or policies of those third party websites.

If you visit another website through a link on our website, your information will be governed by that website's privacy policy. We encourage you to review the privacy policy of any website you visit.

11) Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission, storage system, or method of electronic communication is completely secure. We cannot guarantee absolute security of your information.

12) Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.

13) Children's Privacy

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information.

14) Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, operational, and recordkeeping requirements.

You may opt out of SMS messages at any time by replying STOP.

You may contact us with privacy related requests using the contact information below.

15) Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

CaliberFix LLC
5830 E 2nd Street
Casper, Wyoming 82609
Website: https://caliberfix.com
Phone: 904-659-9683
Email: info@caliberfix.com

16) Changes to This Privacy Policy

CaliberFix may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.